The information provided on this website is intended for general informational purposes only. While we make every effort to ensure that all content is accurate and up to date, we do not guarantee the completeness, accuracy, or reliability of any information, products, services, or related graphics displayed on the website.

Use of this website and its content is at your own risk. We shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of this website, including but not limited to loss of data, business interruption, or loss of profits.

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We reserve the right to modify this disclaimer and any other policies at any time, without prior notice. Continued use of the site after such changes will constitute your acceptance of the revised terms.

We want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help. Our refund policy complies with EU consumer protection laws.

1. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us clearly (e.g. via email or contact form) within the 14-day period.

2. Conditions for Refund

To be eligible for a full refund:

• The item must be unused and returned in its original condition and packaging.

• You must include the order confirmation or receipt.

We reserve the right to deduct an amount if the product has been used or damaged beyond what is necessary to establish its nature, characteristics, and functioning.

3. Return Shipping Costs

You are responsible for the return shipping costs, unless:

• The item was faulty, damaged, or incorrect; or

• We explicitly offered free returns in our offer.

4. Refund Timeline

Once we receive the returned goods and verify their condition, we will process your refund within 14 days, using the same payment method you used for the original transaction.

We may withhold the refund until we have received the goods or proof of return — whichever comes first.

5. Non-Refundable Items

The following are not eligible for refund under EU law:

• Customized or personalized items

• Sealed goods (e.g., hygiene products) that were unsealed after delivery

• Digital content once download or streaming has begun with your consent

contact: info@archlamps.shop